General
What types of product do you specialize in?
We work across a wide range of consumer goods, from everyday essentials to trend-driven seasonal items. Our in-house team develops products designed for strong retail performance, and our sourcing network gives us access to thousands of categories.
Do you only work with large companies, or can smaller businesses partner with you?
We partner with businesses of all sizes. Whether you’re a growing retailer or a nationwide chain, we tailor our services to meet your needs.
Where is Max Sales Group located?
Our headquarters, showroom, and distribution center are in Los Angeles, California, with additional locations in New York, Chicago, Toronto, and Hong Kong for sourcing and logistics.
Do you work with clients outside the US?
Yes! We partner with companies worldwide and have the logistics expertise to handle international projects seamlessly.
How long have you been in business?
We were founded in 2005 and have been helping clients create and source successful products for nearly two decades.
Development & Sourcing
Can you help me design a completely new product from scratch?
Absolutely. Our in-house product development team can take your idea from concept to finished product, including design, packaging, and branding.
Do you provide private label and custom branding options?
Yes, we specialize in private label products and also offer opportunities to leverage our nationally recognized brands.
What is your typical product development timeline?
Timelines vary depending on the product and complexity, but most projects move from design to delivery within a few months. We’ll provide a clear schedule up front.
How do you ensure product quality?
We conduct product testing, factory audits, and compliance checks. Our team monitors every stage of production to ensure consistency and reliability.
Can you help me source products that I already have designed?
Yes, we can work with your existing designs and handle sourcing, production, and logistics to bring them to market efficiently.
Logistics & Shipping
What shipping options do you offer?
We offer both FOB overseas and domestic shipping options, and we’ll recommend the best solution based on your needs and timeline.
Can you handle customs clearance and compliance requirements?
Yes, our logistics experts manage all compliance, customs clearance, and documentation to keep your shipments moving smoothly.
Do you ship internationally?
We do. With offices in Hong Kong and Los Angeles, we manage international freight, customs, and delivery for clients worldwide.
How do you keep freight costs low?
We leverage high-volume factory partnerships, consolidated shipments, and our logistics network to minimize freight costs without compromising speed.
What is C-TPAT certification and how does it help me?
C-TPAT (Customs-Trade Partnership Against Terrorism) is a U.S. Customs certification that speeds up cargo inspections. This helps us move your products through entry ports more efficiently.
Partnership & Ordering
What’s the minimum order quantity (MOQ)?
MOQs vary by product category and factory, but we’ll work with you to find the best fit for your business needs.
How do I start working with Max Sales Group?
Simply fill out our buying or sourcing form, and our team will reach out to discuss your needs and next steps. You can also email us anytime at info@maxsalesgroup.com.
Do you offer product samples before production?
Yes, we can provide samples for review and approval before moving into full production.
What payment terms do you offer?
Payment terms depend on the project and order size. Our team will outline options during the onboarding process.
Can you handle rush orders?
In many cases, yes. We’ll do our best to meet your timeline by using expedited production and shipping when available.